Privacy Policy
Local Emergency Locksmith (a trading name of Local Contractors Limited)
1. Introduction
This Privacy Policy explains how Local Contractors Limited (Company No. 15934087), registered at 8b Rectory Grove, Croydon, United Kingdom, CR0 4JA, collects and uses personal information when you visit or use our website, or contact us through any communication channel.
In this policy, “we”, “us”, and “our” refer to Local Contractors Limited, trading as Local Emergency Locksmith, and “you” and “your” refer to individuals using our website or engaging with our services.
We are committed to protecting your personal data and respecting your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies when we receive and process your personal data, acting as both a data controller and a data processor, as defined by law.
2. What Information We Collect
We may collect and store the following types of information:
Your name, phone number, email address, and any message you submit through our website or direct communication
Technical data such as your IP address, browser type, and device information
Usage data collected via cookies (if you have accepted them), including page interactions and referral sources
We collect data directly from:
Website enquiries made via www.localemergencylocksmith.co.uk
Communications with us by phone, email, or contact forms
3. How We Use Your Information
We may use your data to:
Respond to your enquiry or provide requested services
Manage our customer relationships and service delivery
Improve user experience on our website
Maintain records for legal, tax, and business compliance
Monitor the effectiveness of advertising campaigns (e.g., via UTM parameters)
4. Sharing Your Information
We do not sell or share your data with third parties, unless:
It is necessary for delivering a service you have requested (e.g., through a contracted service provider working under a confidentiality agreement)
We are legally required to do so (e.g., by HMRC, law enforcement, or courts)
5. Retention of Your Data
We retain your data only for as long as necessary to fulfil the purpose it was collected for, including to satisfy legal, regulatory, tax, or reporting requirements. This generally means:
12 months for general enquiries with no follow-up
Up to 6 years for contractual or invoice-related records, as required by law
Indefinitely for anonymised statistical or performance data (non-identifiable)
6. Security of Your Data
We use appropriate technical and organisational measures to protect your data, including:
Password-protected systems with access control
Antivirus software and firewall protection
Physical security for devices used to store data
Alarm systems on our operational premises
If a data breach occurs, we are committed to reporting it to the Information Commissioner’s Office (ICO) within 72 hours and notifying affected individuals where applicable.
7. Your Rights (under UK GDPR)
You have the following rights:
To access the personal data we hold about you
To request rectification of inaccurate or incomplete data
To request erasure of your data (“the right to be forgotten”)
To restrict or object to processing in certain circumstances
To withdraw consent at any time where processing is based on consent
To lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please email us at: info@localcontractors.uk
8. Cookies and UTM Parameters
We may collect UTM parameters (e.g., utm_source, utm_medium, utm_campaign) from users who submit enquiries. These help us analyse marketing campaign performance. This data is only used internally and never sold or disclosed to third parties.
Cookies are used only with your consent, and you can manage your preferences through your browser settings.
9. Updates to This Policy
We may revise this privacy policy from time to time to reflect changes in legal requirements or how we operate. Significant changes will be communicated on our website or via email if applicable.
10. Contact Details
Local Contractors Limited
Company No: 15934087
Registered Address: 8b Rectory Grove, Croydon, CR0 4JA, United Kingdom
Trading as: Local Emergency Locksmith
You can contact us:
By post at the address above
By email: info@localcontractors.uk
By phone: +44333 335 7209